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BlueIrisIQ Guides Manufacturing Firm Through First Steps of Digital Transformation
CASE STUDY
BlueIrisIQ Guides Manufacturing Firm Through First Steps of Digital Transformation
Improves Operational Efficiency by Automating Workflow, Reduces Paper by Digitizing Records
4
MIN READ
S9
“Since using Square 9 we have seen a significant improvement in cash flow as a result of an increase in collection ratios. An added bonus of Square 9 is that our A/R staff can efficiently work remotely or in the office with access to all necessary documents at the touch of a computer key.”
Square 9
The Situation
A family-owned New England manufacturing firm realized their accounting department was overwhelmed by paper, which was affecting their operational efficiency and ability to provide the high level of customer service that they desired.
The company had implemented SAP, but realized there were deficiencies in removing paper from processes, and that processes for fulfilling Customer Service requests were inefficient. There was a lack of compliance, and no disaster recovery in place.
The Solution
The BlueIrisIQ team recognized that in order for the firm to be successful, they needed to suggest the following:
Backfile conversion to free the organization from paper records and provide a higher level of safety from natural disasters—Document Scanning and Data Capture Services
A capture process to allow for a go-forward paperless environment – Square 9 Global Capture
The benefits of automated workflows for efficiency and accountability – Square 9
By following the guidance of BlueIrisIQ consultants, the manufacturer achieved the higher level of efficiency they desired. Plus, by taking the first step toward their digital transformation with the digitization of their records, they were better prepared should an unexpected flood, fire or windstorm destroy their physical location.
The Impact
Improved Customer Service experience by reduction of customer response time
Improved Operational Efficiency
Modernized Technology
Disaster recovery in place
Better cash flow management
This case demonstrates how improvements in one department can impact the well-being of the entire company.
Partner
Square 9 Softworks
Who
Manufacturing Firm
What
U.S.–based manufacturer of Home Décor
Where
New England
Size
Approximately 500 Employees
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